Shipping policy

1. Order Processing Time

All orders are subject to a processing and handling timeframe before they are dispatched.

  • Orders are typically processed within 3-4 days (excluding public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Please note that during high-volume periods or sales events, processing times may be slightly delayed.

2. Shipping Rates & Delivery Estimates

Because we utilize a global fulfillment network to bring you our products, shipping times can vary based on your location.

  • Australia (Domestic): Estimated 7 to 14 business days.

  • International (US, Canada.): Estimated 10-15 Days

  •  Rest of the World: Estimated 10 business days

Shipping rates (if applicable) will be calculated and displayed at checkout.

Important Note on Delivery Times: The times listed above are estimates only. While we do our best to ensure your order arrives on time, SkinVEO+ is not responsible for delays caused by postal networks, customs clearance processes, or unforeseen global supply chain disruptions.

3. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number(s).

  • The tracking number may take 48 to 72 hours to become active in the carrier's system.

  • If your order contains multiple items, they may be shipped separately from different fulfillment centers to get them to you faster. In this case, you will receive multiple tracking numbers.

4. Customs, Duties, and Taxes

SkinVEO+ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (including tariffs, taxes, and duties) are the sole responsibility of the customer. If you are ordering outside of Australia, please check with your local customs office regarding any potential fees before placing your order.

5. Incorrect Shipping Addresses

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.

  • If you realize you have made an error with your shipping address, please contact us immediately at skinveoplus@gmail.com

  • We will do our best to update the address, but if the order has already been processed or dispatched, we cannot make any changes.

  • SkinVEO+ is not responsible for packages delivered to an incorrect address provided by the customer, and we will not issue refunds or replacements for these instances.

6. Lost, Stolen, or Damaged Packages

While we take every precaution to ensure your order arrives safely, SkinVEO+ is not liable for products damaged or lost during transit.

  • If your package is marked as "Delivered" but you have not received it, please check with neighbors or your local post office first.

  • If your order arrives damaged, please save all packaging materials and damaged goods, and contact us within 48 hours with photographic evidence so we can assist you in filing a claim with the carrier.

7. Contact Us

If you have any further questions or concerns regarding your order's shipping status, please do not hesitate to contact our support team at: skinveoplus@gmail.com